FAQ

Yes we do, we ship directly to most countries in the world. If you’re lucky we may even have a Proof Distributor in your country, where you can buy your item directly. Click here to check

Your wood glasses can get wet; the majority of them even float. Each pair of Proof’s are coated with a sweat / water proof wood seal to help protect your glasses.

We offer one wood framed style that is prescription ready and five frames in the ECO collection that is RX ready as well. The Boise RX Frame in the wood collection is the only frame available to have your personal prescription filled in it. The rest of the wood frames we do not recommend trying to have this done to, and will not be covered in your warranty.

If your order was placed Monday thru Thursday it will be within 48 hours. If your order was placed on Friday the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. All domestic packages within the 48 states usually take 2-7 days. International orders can take anywhere between 2-4 weeks. Click here to login to your account

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we’ll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we’ve charged your credit card.

Once you have placed an order, you can check on its status at any time. To track your order from this page, (https://tools.usps.com/go/TrackConfirmAction_input). Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange . Proof Eyewear will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns or exchanges must be unworn, unused and in their original condition with receipt and tags attached. Merchandise received after 30 days will only be accepted at our discretion for an online store credit. For more information please contact info@iwantproof.com.
For Returns of Proof products, please send items to:
Proof
Attn: Returns
1117 E. Plaza dr.

Suite f

Eagle, ID 83616

Link to warranty page)All claims must be submitted to our (hyperlink to warranty claim form). Do not return your Proof product to the store. Dealers are not authorized to provide warranty service on Proof products.
Warranty Claim Form

Proof warrants products against manufacturing defects in materials and workmanship for a period of ninety (90) days from the date of purchase. Proof also reserves the right to determine manufacturing defects, and requires proof of purchase from an authorized Proof dealer to qualify products as warrantable. If a product is deemed defective, Proof will repair or replace the item at no cost to you. If a product is not considered defective (a scratched lens, my dog chewed them up (true story), I sat on them, I put them in my suitcase and the baggage handler broke them, user error, etc is not considered defective), Proof will repair the item at a reasonable charge (between $20 and $40 depending on damage) and ship it back to you (Shipping is included).

Click here for the warranty page
For warranty and repair of Proof Eyewear products, please send items to:

Proof
Attn: Warranty/Repair (please specify)
1117 E. Plaza Dr.
Eagle, ID 83616

Yes we do (click here)

Yes we do click here

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we’ll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we’ve charged your credit card.

There are many reasons to make an account on our website. You won’t have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically.

Once you have placed an order, you can check on its status at any time. To track your order from this page, (click here). Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information

We need to find out how they can cancel there own order

We accept Visa, Mastercard, and American Express.

All of our glasses come standard with CR-39 plastic lenses. The CR-39 lenses are half the weight of glass lenses, have better ultraviolet (UV) light protection, are less prone to shattering, and can be tinted more easily. And with an added scratch-resistant coating, they are nearly as resistant to scratches as glass lenses.

The best way to have your personal prescription filled in a pair of RX ready Proof frames is with your local optometrist. Due to the high demand and time we do not fill personal prescriptions here at Proof at this time. Contact your local optometrist for more information.

A polarized lens blocks the glare and allows you to see further and clearer. Some people prefer this type of lens in their sunglasses as it provide higher visibility and a clearer view. Great for the active lifestyle: Boating, snow sports, and driving. 

We recommend using tap water and the micro fiber cleaning pouch which was provided to you with your purchase. Genially blot the lens dry with the micro fiber cloth and gently polish to remove any smudges. Lens glass specific cleaners will also do the trick. 

It is made from plants, not oil, like most acetate/plastic out there. It is a process that we worked on with our supplier in Italy to develop. It uses cellulose from plants like cotton and trees to create a biodegradable product that will last a lifetime.

The bridge on all models can be adjusted by an eye care professional. The models with wood temples cannot be adjusted. The all acetate frames are 100% adjustable with steel metal rod extending the length of the arm.

All Proof eyewear is treated with a coating that is non-allergenic hardened protective finish. This protective coating helps the wood maintain the proper moisture needed to prevent drying out and/or cracking, while also helping to repel water and sweat.
Our ECO acetate line should follow the same care instructions with regards to the wood. Clean your lenses and frames with the microfiber bag included in your purchase. Some fabrics may scratch your lenses, so be sure to use the included microfiber bag.
For daily care, we recommend that Proof eyewear is constantly kept in a safe place. Do not store glasses in your pocket, backpack, hanging from your shirt, etc. If you are not wearing them, keep them in the hard case that comes with most eyewear purchases or in safe place.

Yes, we only use wood from sustainable or managed sources. We won’t use wood that is endangered.

[spoiler title=”All of our sunglasses offer a UV 400 (100% UVA / UVB)

Wood is a great medium to work with. It has been used for centuries in art, construction and tools.  We start with wood species that are strong as well as lightweight. We then select the best cuts free from defects and flaws. We then treat all our frames to protect the natural  fibers within the wood. This makes the frames much stronger than untreated wood without sacrificing the beauty and natural character of real wood. Our E.C.O. Acetate frames are made from a super durable acetate plastic that will last a lifetime.

The frame measurements correspond to the width of the lens, the width of the nose, and the length of the temple (arm). For example the Bud sunglass frame measurements are: 57-14-145. So the width of the lens is 57mm the width of the bridge is 14mm and the length of the temple (arm) is 145.

Here at Proof we charge a flat shipping and handling fee for all domestic orders of $9.00. This covers the shipping cost, the packaging cost, and handling cost to assemble your order.

If your order was placed Monday thru Thursday it will be within 48 hours. If your order was placed on Friday the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. All domestic packages within the 48 states usually take 2-7 days. International orders can take anywhere between 2-4 weeks.

What’s the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any time. To track your order from this page, (click here). Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

The order date is the date that you placed your order. The ship date is the day that the purchase was shipped out of our facilities. Order and ship date can sometimes be the same day. Most of the time the ship date will be a day or two after the order date.

Yes we can ship to PO boxes and to APO/FPO addresses. Support the troops right.

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange . Proof Eyewear will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns or exchanges must be unworn, unused and in their original condition with receipt and tags attached. Merchandise received after 30 days will only be accepted at our discretion for an online store credit. . For more information please contact info@iwantproof.com.
For Returns of Proof products, please send items to:
Proof
Attn: Returns
1117 E. Plaza Dr.

Suite F
Eagle, Idaho 83616

All claims must be submitted by filling out our warrenty claim (click here) to sumbit. Do not return your Proof product to the store you purchased the item from. Dealers are not authorized to provide warranty service on Proof products.

All return, exchanges and warranty items will be shipped after being processed to:
Proof Eyewear
1117 E. Plaza Dr.

Suite F
Eagle, ID 83616

Note all returns, exchanges and warranty items must be processed before being shipped back to Proof.

Proof warrants products against manufacturing defects in materials and workmanship for a period of ninety (90) days from the date of purchase. Proof also reserves the right to determine manufacturing defects, and requires proof of purchase from an authorized Proof dealer to qualify products as warrantable. If a product is deemed defective, Proof will repair or replace the item at no cost to you. If a product is not considered defective (a scratched lens, my dog chewed them up (true story), I sat on them, I put them in my suitcase and the baggage handler broke them, user error, etc is not considered defective), Proof will repair the item at a reasonable charge (between $20 and $40 depending on damage) and ship it back to you (Shipping is included).
For warranty and repair of Proof Eyewear products, please send items to:

Once the the glasses are deemed warrantable or fixable
send item.
Proof
Attn: Warranty/Repair (please specify)
1117 E. Plaza Dr

Suite F

Eagle, ID 83616

Be sure to pack and seal your box securely, in the original package if possible. Be sure to send back your return or exchange with the microfiber pouch and case. To be properly processed, you return/exchange must include a completed return form. Return/Exchange forms can be located on our site by clicking here. Once your return, exchange, warranty is processed and packaged securely. We encourage you to send your return or exchange with a shipping company that allows you to track the package. This way you will know when the package arrives and so it is not lost in transit. Proof is not responsible for lost packages / items in transit. 

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.

To process your claim it may take up to seven days, once processed warranteed item could take up to 45 days to replace depending upon if you are international.

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Check out the dealer pages USA locations click here International locations click here

Most stores have a good selection of Proof products but usually don’t have all the product we offer. But checking out a store will give you a good idea on the fit and feel of our products.

This is due to the fact that we do not offer this combo or it is currently out of stock.

Yes we do. if you think you would be a good fit email sponsor@iwantproof.com
We are always looking for brand ambassadors who are leaders in their field.
Check out our current team click here

click here for more details

Yes it is, we have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. To help us in this process we have partnered with Authraize.net to help us serve you better.

Sure, swing on by. We are open Monday – Friday 10:00am to 6:00pm. You can also check our local retailers and pick yourself up a pair there.
We are located at:
1117 e. plaza dr

Suite F
Eagle , ID 8616

We are always looking out for the best stores for our product, we are interested in opportunities to expand the brand into new parts of the United States and world. If you are interested in carrying our product please contact: sales@iwantproof.com include in your email photos of your store, a list of brands you carry and where you are located and any other information that may help us get a better feel for who you are and what you do.

Yes, we are currently looking at expanding Proof on a global scale. If you are a distributor and would like to distribute Proof send an email to: distribution@iwantproof.com . Include your contact info, distribution history, info on product/brands you currently distribute or have distributed in the past, idea of the current customers you distribute to.

Click here for some images on our media page, or contact: press@iwantproof.com

Please contact: press@iwantproof.com